What is Sleep Apnea?

Sleep Apnea is a serious, potentially life-threatening condition that is far more common than generally understood. It is characterised by brief interruptions of breathing during sleep.

Obstructive Sleep Apnea (OSA) occurs when air cannot flow into or out of the person’s nose or mouth although efforts to breathe continue.

The number of involuntary breathing pauses (apnea events) may be as high as 20 to 60 or more per hour. The frequent interruptions of deep, restorative sleep often leads to excessive daytime sleepiness and may be associated with an early morning headache.


Can I claim a health fund rebate?

For all CPAP purchases, we provide a Tax Invoice with our Australian Business Number (ABN) marked as “PAID”. This (and a doctor's prescription) is usually all a health fund provider needs to approve an eligible customer’s claim for a CPAP machine rebate (typically between $150 and $1500).

Please check with your health fund provider to see if your policy provides a CPAP rebate, and what supporting material they require to make a claim.


I am trialling a CPAP Machine, but do I need to buy from them?

No. You are the customer and it is up to you to make the buying decision. Trials are a good way for you to experience different types of machines and masks, and you are paying for this service. Towards the end of the trial you should be in a position to know what equipment you need to purchase.

Please contact us a week or two before your trial ends so we can help you save hundreds of dollars.


    Last updated 19th August 2012


Will a CPAP Machine stop my snoring?

Snoring - Unhappy Bed Partner

Yes! CPAP therapy is designed to keep your upper airway open during sleep. One of the great benefits is no snoring and a happier bed partner.

An Automatic CPAP (APAP) machine is recommended, and in fact, the BMC RESmart™ Auto can detect the onset of snoring and automatically increase the pressure to help prevent this, even when lying on your back.


Can I monitor my own sleep therapy?

Yes. Being aware of your “AHI” can be an important step in managing and improving your sleep therapy.

The BMC range of RESmart™ CPAP and APAP machines will display the last nights sleep performance data on the display screen.

Usually this is enough for the typical user to feel confident that the sleep therapy is providing the necessary benefits.

If you really want to delve deeper and track your progress, then the amazing BMC i-Codes feature is the way to go. Please click here for more details on the BMC “i-Codes”.


What is AHI and why is this important?

AHI stands for Apnea Hypopnea Index. Simply, the AHI is the average number of times per hour you stop breathing for 10 seconds or more.

So if you slept for 10 hours (wouldn't that be nice) and your AHI reading was 1.0, then you would have experienced 10 apnea events during your sleep. Anything under AHI = 5.0 (that is 5 apnea events per hour) is the benchmark, and it is considered that your sleep apnea is under control.

Which CPAP Machine is right for me?

CPAP Machines are the cheapest option. The BMC RESmart™ CPAP provides a constant amount of pressure to keep the upper airway open during sleep. The amount of pressure needs to be determined by a recently sleep study, followed up by a Doctors' prescription which will state the “treatment pressure”.

APAP Machines are the best option. The BMC RESmart™ Auto is a stylish and quiet therapy system for the treatment of Obstructive Sleep Apnoea (OSA). The Automatic Positive Airway Pressure (APAP) helps prevent the collapse of upper airways during sleep.

The BMC RESmart™ Auto has three modes of operation;

CPAP Mode: A constant fixed Treatment Pressure.

Auto Mode: The Treatment Pressure will be maintained, but if needed, may be automatically increased during sleep, up to the maximum treatment pressure to help keep the upper airway open.

Titration Mode: The pressure will automatically vary constantly between the Initial Treatment Pressure, the Treatment Pressure, or the Maximum Pressure, depending on what the machine determines is necessary to keep the upper airway open. In my personal experience, this is the most comfortable mode of operation.

To view currently available CPAP and APAP machines click here.

Be sure to check out the specials page to take advantage of any special offers that may be available.


Can I change my pressure settings?

Yes, it is your machine and it is possible. Some experienced CPAP / APAP users like to manage their own healthcare, and there can be benefits in doing so.

However, you first need to understand and learn about the associated risks and benefits. Before making any changes, we strongly advise you to discuss the reasons why you may wish to change the pressure settings on your machine with your healthcare professional.



    Last updated 19th August 2012

How loud is a CPAP machine?

Some describe it as like having a fan running in the bedroom, others like having the air conditioning running. Click here to listen to the sound of the BMC Auto.

Visit our YouTube™ channel to watch/listen to the BMC Auto and another well known brand. Both machines are running at 4cmH20 pressure, without a hose/mask connected, recorded from approx. 15cm distance.


Do you sell other CPAP machine brands?

Currently we only carry the BMC range of CPAP/APAP machines in stock.

We are not able to supply other brands of CPAP machines at this time, but this maybe possible in the future.

Please contact us to discuss your different brand requirements.


Do you have second hand used CPAP machines available?

Yes, often we do have used CPAP and Auto APAP machines available.

Please contact us to let us know what you are looking for.


Where is my SD Card?

The BMC range of CPAP/APAP machines do not use an SD card.

The powerful embedded memory stores the last night's full raw data which can be reviewed on the LCD screen.

More than 30 years of therapy data can be retrieved from your machine by your BMC equipment supplier.

If you or your health care professional want to delve deeper and track your sleep therapy progress, then the amazing BMC i-Codes feature is the way to go.

There is no SD card needed and no complicated software to install. Better still, i-codes enables your data to be retrieved locally. Your sleep therapy graphs can then be generated remotely and emailed directly to you.

* Due to popular demand, this terrific i-code feature has now been added to the BMC range of CPAP Machines.

Please click here for more details on the BMC “i-Codes”.


Does my machine have auto start / stop features?

Yes. Both the CPAP and APAP machines are set to start the airflow automatically when the machine detects the start of breathing.

These machines will automatically stop the airflow after around 5 seconds after the mask has been removed.



Which CPAP Mask is right for me?

There are three common types of CPAP masks available;

CPAP Mask Types
   
BMC Full Face Mask Full Face Masks: Covering the nose and mouth, they are more recommended for “Mouth Breathers“ and those with high CPAP pressure requirements. Unfortunately, they are quite bulky and the size and weight can make wearing the mask an uncomfortable experience. Air leaks are a common complaint, especially when lying on your side or turning over during sleep. Sizes include small, medium and large.
   
BMC Nasal Mask Nasal Masks: Covering only the nose area, the new generation of masks are quite comfortable. However, air leaks can be a problem due to a poorly fitted or worn mask, especially when lying on your side or turning over during sleep. Sizes include small, medium and large.
   
BMC CPAP Nasal Pillow Mask Nasal Pillow Masks: By far the most comfortable and lightweight. Nasal pillows fit snuggly inside the nasal passage providing an excellent seal and a great nights sleep. The BMC nasal pillow mask is one of the best nasal pillow masks on the market today. One size fits all with small, medium and large pillows included.


    Last updated 27th August 2015

What size mask do I need?

Every CPAP user is unique, not only because of the size and shape of facial features, but also for the degree of tolerance to CPAP therapy and comfort levels.

Finding the correct size of mask can be difficult, especially as the masks are sealed for hygiene purposes and can not be returned once opened.

There is often a number of different sizes for each mask type, and so it can be difficult to know which one is best for you.

Full Face Mask Sizing

The BMC Full Face Masks come in small, medium and large sizes.

Nasal Mask Sizing

The BMC Nasal Masks come in small, medium and large sizes.

Nasal Pillow Mask Sizing

The BMC Nasal Pillow Mask is very versatile, because the mask we provide includes three different sized pillows all in the one packaging. The nasal pillow mask comes with medium sized pillows fitted, but also includes small and large size pillows in the same packaging. Nice!


In summary, the Nasal Pillow Mask is the most versatile, and it would be almost impossible to get the wrong size.

If you are looking to purchase a Nasal or Full Face mask on-line, it would be best to buy based on previous experience, such as choosing the mask you used during your CPAP trial. You could also get your sized checked at your local CPAP shop and buy from them.


Can I choose a different brand of mask

Unfortunately we are not able to supply other brands of masks at this time, but this may be possible in the future.

Please contact us and let us know which type and size of mask you need. We will let you know if we can supply, or at least point you in the right direction.


 

I want to purchase from you. How can I pay?

Credit/Debit Cards

Payments can be made instantly and securely on-line using Visa™, Master Card™ or PayPal™ or if you prefer, we can also process your credit card payment over the phone.

Bank Transfer

You can also pay by direct bank transfer. This normally takes longer as we need to wait for the payment to be processed. This can take less than 2 hours (if you use the Commonwealth Bank), or up to two days, depending on the bank you use.

If you pay by bank transfer, please use your name as the payer reference, then contact us to let us know that you have made the transfer, and provide us with your full contact details and the products you have paid for.

Where do you deliver to?

We supply to every location in Australia. From Darwin to Hobart, Perth to Sydney, and all points in-between. Please read the feedback from our delighted customers around Australia.

How long does it take to send the goods?

If payment is received before 2pm, then the goods are normally sent out on the same (business) day.

If payment is received after 2pm, then the goods are usually sent out the next business day.

Note: CPAP Machines need to be set up to your specific requirements, based on your Doctor's prescription or existing equipment configuration.

Usually, we can not despatch machines until we have this information.

After purchasing, please scan and email your prescription to us.

Alternatively, you can email, text or phone us the details.

If you do not have a prescription, please contact us for advice.

How do I know when you have sent the goods?

You will receive an email from us with a copy of your packing slip or invoice together with your unique tracking number, showing the time and date of lodgment at the Post Office.

    Last updated 19th August 2012

How long does it take to receive the goods?

It depends on your postcode and the type of product ordered.

All CPAP Machines are sent by Australia Post using their Registered Post Parcel Service. This includes on-line parcel tracking. Typically it takes 1~2 business days for metro areas and 2~5 business days for rural areas including far north Queensland, WA and NT.

All CPAP Masks, Hoses and Accessories are usually sent using Australia Post's Express Service, which is a guaranteed next business day delivery to most postcodes.


Can I get my machine quicker?

Yes. For an extra $30, we can ship using Australia Post's Platinum Express Service. This is the quickest service provided by Australia Post and is a guaranteed next business day delivery to most postcodes.


Can I pick up my goods?

No, sorry, this is not possible, but maybe in the future.

Our business model is based on “Internet CPAP Sales”. This means our prices and overheads are lower than traditional “bricks and mortar” shops.

This enables us to work efficiently and offer the lowest priced CPAP products Australia wide, with very quick delivery.

If you want to save on the delivery cost, please pay by direct bank transfer, then we will provide free shipping and insurance.


Do you offer an in-home delivery service?

Yes. We provide an in-home delivery service, usually for a flat fee of $150 within the Sydney area. This service will help you to get the most out of your new machine and answer any questions you may have. In this case, you can also pay Cash On Delivery for the product and delivery.


Do you offer a trial or money back guarantee?

Yes. Simply purchase at the prices shown and you can trial for 30 days. If you are not satisfied, simply return within 30 days (in the same condition you received it) for a refund* less $200.

*There will be a $200 machine restocking fee as it will need to be cleaned, tested, supplied with a new hose and filter and sold at a discounted price. This offer is not applicable to masks.


 

BMC i-Codes

All BMC machines now include the amazing i-Code feature.

When the i-Codes feature is enabled and the i-Codes retrieved, your equipment or health care provider will be able to create a customised history usage report for various timeframe's over the last year.

The report will show a range of sleep therapy statistics including;

Days of Therapy:

Shows the number of days in the timeframe where the total usage each day is at least 4 hours.

Days of Therapy %:

Shows the percentage of days in the timeframe where the total usage each day is at least 4 hours.

Avg. Daily Compliance (H:M):

Average time the patient has used the device for sleep therapy.

Average P95(hPa):

Auto pressure at or below the pressure 95-percent of that it is in use.

Mean Pressure(hPa):

The mean pressure level, in hPa, delivered within the selected range.

AHI:

Apnea/Hypopnea Index (AHI), represents the average number of the apnea and hypopnea per hour for the timeframe.

SNI:

Snore Index (SNI), represents the mean snore count per hour.



    Last updated 9th May 2012

CPAP / APAP i-Codes Usage Report

APAP i-Code Usage Report

Simply email us the serial number and i-codes from your BMC CPAP or APAP machine and we will send you a graph of your sleep therapy performance, similar to the one above.

Note: The i-code feature is now available on all BMC CPAP and APAP Machines.

About BMC

BMC Medical Co. Ltd was founded in 2001.

Now BMC are now a leading manufacturer of not only CPAP therapy products, but also sleep diagnostic equipment for use in sleep labs.

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Notice: All content available on or through this web site is provided for informational and promotional purposes only and must not be considered as a substitute for professional medical advice, diagnosis or treatment. Any decisions made as a result of visiting this site should be acted or relied upon only after consultation with your doctor and/or sleep clinic.