Every year we provide all our existing customers with the opportunity to take a survey which provides valuable feedback for us and new customers.
This year we asked these questions;
Existing Customer Opinions Of Our Company
1. How professional is our company?
2. How responsive is our company?
3. How likely are you to recommend our company to others ?
Online Purchasing of CPAP Equipment
4. If you purchased CPAP equipment from us over the internet without ‘face to face contact’, please select the statement below that best sums up your opinion.
I consider the supply of CPAP Machines and Masks without face to face contact is;
I consider the supply of CPAP Machines and Masks without face to face contact is;
a) Inappropriate, or
b) Appropriate if there is telephone and email support to educate and help me
5. If you purchased with no ‘face to face’ contact with us, thinking about your overall experience in customer education and support both pre and post purchase, how do you rate us?
Existing Customer Opinions Of BMC Products
6. If you purchased a BMC product, please tell us why.
7. If you purchased a BMC CPAP or BMC Auto Machine, overall how satisfied are you with it?
8. If you purchased a BMC CPAP or BMC Auto Machine, how quiet would you rate it?
9. If you purchased a BMC CPAP or BMC Auto Machine, how likely would you be to recommend it to others?
This customer survey closed at the end of October 2013 and the results are currently being collated. Survey results will be posted on this blog, later this month.
Last Year’s Survey Results
If you would like to view the results of last year’s survey (October 2012), please visit our website using one of the links below;